Every organisation might face a critical issue at some stage. For example, a problem with a product, in the supply chain or data, can have serious and potentially long-term implications for trust among opinion leaders, regulators and, most importantly, the customer. The way a crisis or a major issue is managed can make or break a company’s reputation – immediately and for years to come.
We help companies before, during and after a crisis, to protect their reputations. We pro-actively identify key risks and devise mitigation strategies which minimise the likelihood of a crisis occurring. We have successfully worked with management teams during a crisis to minimise the immediate and lasting impact using multiple platforms from formal meetings to social media to deliver the clear reassurance that is required. Post crisis, we work with companies to understand why the crisis occurred and to learn from the event.